Cancellation & Replacement

CANCELLATIONS & REPLACEMENT / EXCHANGE

I want to cancel my order ASAP. What should I do?

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be cancelled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only within 7 days of delivery of the product if the product packing and goods should not used. 7 Days Return policy only applciable on shoes and garment due to sizes and colors.

Will I get my money back?

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 5-8 days after we receive back the cancelled products in our warehouse.

What do I need to do to ensure that I get my refund back?

Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your bank account details ASAP. NOTE:- We do not process any refunds in form of cheque or demand draft. Please provides the NEFT bank details so that we can also easily refund your payment.

I want to exchange one or more of the items I purchased. How do I go about doing this?

If the product doesn’t fit you or is defective please call us and we will be happy to replace it or ship you a different size. Please note that the exchange product will be shipped out only after we have picked up the original product.

Who pays for the shipping if I exchange?

For your convenience we have a free pickup facility in most locations. Call us to check if it is available in your location. If not we will provide you a voucher in multiple of Rs 100 per kg in case you ship back the products thru India post or any traceable courier.

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange? 

We do not allow exchange with other options but you can always cancel this order and place a new order for the product you want. All as long as this change of mind is within 7 days of you buying the product from us.

If I need to send you back the item, where should I send it?

You have to send the item to following address and email us the copy of courier receipt:

Versatile Mega Mart Pvt. Ltd.

Registered Office: A- 35 Jain Park

Main Matiala Road  Near Nawada

Metro Pillar No. 722 Uttam Nagar

New Delhi 110059 (INDIA )

Customer Care Number +91-9212779988

Write Us at : support@shoppingjinni.com 

                      customercare@shoppingjinni.com

The T&C says I can’t cancel because I purchased the product during a sale and the sale conditions were such. How do I go around this?

Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement is available.

I know its been more than 7 days since I bought this item. But its defective and I want to return it. Can I?

Sure you can. In such cases we encourage you to send us a photograph of the defect, based on this if we feel that this is a manufacturing defect we will be happy to take the return and process full refund. Note:- No one likes to have the short end of the stick and we play fair always.

I want to return only one of the items that I bought as part of this order. Can I?

Yes you can please go ahead and email us or call us and we will help you.

How come I can’t return jewelry?

Would you want to wear the earrings that have been tried on by someone else? We feel this is unhygienic and hence we don’t take jewelry returns.