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Return & Refunds

1.  What is ShoppingJinni.com 7-day Return Policy?

 

ShoppingJinni.com gives you the option to replace and/or return the products bought on ShoppingJinni within 7 days of the receipt of the order. 


The 7-day Return Policy at ShoppingJinni is a “No Question Asked Policy”. You can return/replace the product if you are not satisfied:
• With the quality of the product
• With the fitting of the product
• Or if you receive a damaged product
All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.


Exceptions to the Return Policy:
Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return.
Click here to know more about our Return Policy.

 

2.  How do I place a return request on ShoppingJinni?

 

 

If you want to return a product on ShoppingJinni, please follow these steps:

1. Create a return request online. You can return the product bought on ShoppingJinni within 7-days of delivery.
2. Login to your ShoppingJinni Account and go to MY ORDERS section. 
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return option and fill in the required details.
5. Once the return request is created, we will ensure that the return is processed as soon as possible. 

 

 

3.  How long will it take me to receive the refund after I cancel the order?

 

We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of ShoppingJinni Cash (SJ Cash) that can be used for your future purchase on ShoppingJinni.com.

 

 

4.  I paid cash on delivery, how would I get the refund?

 

If you chose to pay Cash on Delivery, the refund will be credited either in the form of SJ Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

  • Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address
  • IFSC Code

 

 

 

5.   How long will it take me to receive the refund for my return?

 

We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of ShoppingJinni Cash (SJ Cash) that can be used for your future purchase on ShoppingJinni.com or can be in the form of an NEFT transfer to your bank account.

 

 

6.   If I am not satisfied with quality of the product, can I return it?

 

Certainly! ShoppingJinni has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice. 

 

 

7.   Do I have to return the free gift received along with the product while returning the product?

 

If the product bought on ShoppingJinni.com comes with a free gift, you will have to return it along with the product you have raised return request for.

 

 

8.   Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?

 

We are sorry, but the refund amount will be credited to the same account from where the payment was made. However, you can opt for an NEFT transfer to your bank account if your mode of payment was Cash on Delivery.

 

 

9.   Do I need to pay the courier company to send my product back? Will I get the money back?

 

Once you have raised a return/replace request on ShoppingJinni, we will arrange for a reverse-pickup of your product. The delivery charges for your return/replace will be borne by us.                                                                        

In case the facility of reverse-pickup is not available at your location, you will be required to ship the product to us. The shipping charges borne by you for the return/replace will be refunded back to you in the form of SD Cash to your ShoppingJinni Account.